Product Support Sales Representative Wanted @ Waipahu, Hawaii, United States

POSITION SUMMARY:   Influence sales, parts and service using Caterpillar network.  Keep customer informed of ongoing maintenance specials and services.  Responsibilities include introduction and sales of Caterpillar and Hawthorne’s parts, service and preventative maintenance options for their market.

ESSENTIAL FUNCTIONS:

1. Make routine calls to assigned customers to obtain any parts and service sales opportunity and to keep an ongoing rapport with the customers.
2.  Inspect customer’s engine(s) for overall condition and to initiate sales of parts and services (I.E. Engine repair, etc.) when needed.
3. Submit weekly reports to report customers called upon, their activities, problems, etc.
4. Submit customer quotes, and maintain and update customer database.
5. Assist customers in getting the most productivity and wear life out of their Caterpillar engines.
6. Coordinate between the customer, the service department, and the parts department to ensure the best possible service to the customer.
7. Responsible for compiling and delivering to the customer all parts and serve proposals/estimates, submitting the Competitive Parts Report when necessary, and maintaining the Engine Population Listing and Customer Name and Address Listing.
8. Perform any and all other job duties that may be assigned as necessary to meet company, department or individual goals/objectives. 

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Excellent interpersonal and organizational skills.
2. Must have a positive attitude and be a self-starter.
3. Strong written and verbal communication skills.
4. Must have 2-5 years sales experience.
5. College degree or equivalent experience is preferred.
6. Rental experience is preferred.
7. Must have a valid Class C License.

TESTING REQUIREMENTS:  Applicants may be required to pass a written and/or oral examination before being considered for employment in this position.

PHYSICAL DEMANDS:

1. Walking and moving about on foot.
2. Handling:  Seizes, helps or works with hands.
3. Lifting:  Raises or lowers miscellaneous paperwork.
4. Reaching:  Extends hands and arms in any direction.
5. Stooping:  Bends body downward and forward by bending at knees or waist.
6. Standing:  Remains in standing position if required to perform various functions of the job.
7. Vision:  Read computer and paperwork.
8. Talking:  Communications by phone and in person.
9. Sitting:  Sits at desk.  Sits for long periods of time.
10. Climbing:  Climb on and off earthmoving machines/engines. 

ENVIRONMENTAL:          

1. Noise:  Works in conditions with constant or intermittent noise.
2. Temp/Weather:  Works in an office environment.

ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.