Career Opportunities at Etisalat Nigeria

Career Opportunities at Etisalat Nigeria

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of

the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007.

JOB TITLE: ENGINEER - FIXED TRANSMISSION
LOCATION: Abuja, NG
JOB SUMMARY
Provide necessary support towards proper integration of new backbone, access and leased transmission links including copper, microwave and OFC media
Operate and maintain MUXes and ADMs in a multi-vendor environment including Huawei, Alcatel, Nokia-Siemens, Nera (SDH, DWDM, OTN, OADM and IP)

PRINCIPAL FUNCTIONS
Provide high level technical support for Regional Field Support Engineers in the resolution of transmission faults; minimize network downtime
Proffer solutions to repetitive transmission network faults affecting network quality and availability
Liaise with the Regional Field Support Engineers towards the resolution of prolonged and repetitive transmission faults
Ensure that all preventive, corrective and configuration Work Orders/ Change Requests are duly implemented and according to the Work Order/ Change Request process
Ensure timely escalation of all inter-MSC, MSC-BSC, BSC-BSC and interconnect transmission links faults; follow up with vendors and third party service providers to ensure that faults are resolved within defined Service Level Agreements (SLAs)
Manage and escalate all unresolved/ major faults to appropriate quarters for necessary attention
Ensure transmission operations work undertaken by vendors/ service providers meets with Etisalat Nigeria specificationsConduct routine performance checks on the transmission links via the NMS systems in order to ensure desired Quality of Service (QoS) and customer experience
Ensure that approved transmission optimization tasks are executed according to schedule and with minimal distortion to service
Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet delivery requirements
Perform any other duties assigned by the Manager-Transmission
Manage the performance and availability of backbone and access transmission services and systems as deployed - radio/ microwave/ OFC as well as interconnect links
Manage bandwidth on the microwave/ fibre backbone and other transmission media for optimal performance
Administer accurate data within the transmission database, e.g accurate tracking of RFQs and orders placed with vendors/ service providers
Co-ordinate the acceptance testing of all delivered links
Maintain comprehensive records of all transmission links.
Prepare and compile reports on leased, backbone and access transmission links in light of existing Service Level Agreements (SLAs)
Monitor and ensure adherence to SLAs by vendors (interconnect partners, transmission link providers, etc)


EDUCATIONAL REQUIREMENTS
First degree or equivalent in Electrical Engineering or any other relevant discipline
Relevant professional qualifications/ certifications will provide an advantage

EXPERIENCE, SKILLS & COMPETENCIES
At least two (2) years - directly relevant post-NYSC work experience
Ideal candidate must be able to demonstrate:
At least 1 year experience working on microwave radio installation, commissioning, operation and maintenance
Excellent understanding of Alcatel, Huawei and Nokia-Siemens microwave radio products
Excellent understanding of OFC infrastructural operations and maintenance
Very good understanding of various SDH/ PDH radios
Very good understanding of GSM network.
Excellent communication and interpersonal skills

Apply Here

 JOB TITLE: SPECIALIST.LOYALTY AND RETENTION
LOCATION: Lagos,NG
         
JOB SUMMARY     
Develop and deploy tactical and strategic retention initiatives for Etisalat Nigeria’s customer value segments with a focus on customer engagement, lifecycle management and customer communications.
     
PRINCIPAL FUNCTIONS         
Build strong working relationships with a variety of cross-functional teams and stakeholders to ensure that The Customer is at the heart of the business thinking
Proactively identify processes, policies and procedures which adversely impact customer satisfaction leading to chur.
Analyze customer feedback and complaints to identify improvements to channel execution and brand perception, thereby ensuring maximum customer satisfaction is delivered across all touch-points
Identify opportunities for customers to do more with our innovative products and services, as well as achieve better results on our network with a view to increase overall customer satisfaction and tenure on our network
Promote up-sell and cross-sell opportunities across the existing base using customer intelligence and user behavior
Build customer advocacy in the form of touch-point ideas which deliver emotional connections to customers
Review the monthly customer health-check reports to understand key drivers of satisfaction, dissatisfaction, advocacy and churn
Develop an action plan as appropriate to leverage or resolve key drivers of satisfaction and dissatisfaction respectively
Develop and administer the Customer Surprise and Delight programme

Work closely with the Head-Customer Experience and Retention Management to develop and manage a suite of retention and loyalty offers

Work in collaboration with the wider Customer Care team on initiatives which deliver against the retention and loyalty objectives as assigned by the Head-Customer Experience and Retention Management
     
EDUCATIONAL REQUIREMENTS     
University degree
Relevant Masters/ MBA will be an added advantage
     
EXPERIENCE, SKILLS & COMPETENCIES     
At least four (4) years directly relevant post-NYSC work experience in telecoms and/ or consumer service sector, with at least most recent 2 years in customer loyalty and retention preferred.
Ideal candidate must be a self-starter and able to demonstrate:
Familiarity with analytics
Excellent inter-personal skills
Excellent project management skills
Knowledge of Customer Experience Measurement Methodology
Knowledge of Customer Lifecycle Management
Ability to design loyalty and retention initiatives
Excellent oral and written communication skills
Excellent problem-solving skills

Apply Here

Application Deadline: November 30, 2012.